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Diploma in Customer Service with KYC & Retail Management

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Summary

Price
£12 inc VAT
Study method
Online
Course format What's this?
Video
Duration
6 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
Certificates
  • Learndrive PDF Certificates on Customer Service - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Overview

In today's competitive business world, effective Customer Service is essential for customer loyalty. Our specialized course enhances Customer Service skills, with a focus on telephone and email communication.

Professionals skilled in Customer Service are in high demand. Our course, covering Customer Service, KYC, and Retail Management, bridges this skills gap, empowering your Customer Service Representatives.

Our course equips business leaders with tools to improve Customer Service, strengthening loyalty and operational success. Trust us to exceed your Customer Service expectations.

Learning Outcomes of this Customer Service Bundle:

  • Apply Customer Service principles effectively.
  • Analyze KYC procedures for Customer Service.
  • Demonstrate Retail Management strategies for Customer Service.
  • Evaluate and propose solutions for Customer Service challenges.
  • Apply KYC principles in Customer Service.
  • Assess Retail Management's impact on satisfaction in Customer Service.
  • Implement effective communication in Customer Service.
  • Utilize KYC for tailored Customer Service.
  • Develop and evaluate Retail Management for improved Customer Service.
  • Demonstrate leadership and teamwork in exceptional Customer Service.

What's Included:

  • 3 Courses on Customer Service
  • 10 CPD Points on Customer Service
  • Assessments and Tutor Support on Customer Service

Course media

Resources

Description

Looking to secure customer loyalty through top-notch Customer Service? Our tailored course meets today's business demands, emphasizing Customer Service innovation and teamwork.

Ideal for professionals, it equips you with a toolkit to enhance proactive and collaborative Customer Service skills. Gain a thorough understanding of Customer Service, focusing on dedication and teamwork.

From basics to expert Customer Service advice, our course covers vital strategies. Deepen your Customer Service expertise while championing innovation, all within the nuances of British corporate culture.

Who is this course for?

This Customer Service bundle is suitable for anyone interested to further progress there career in:

  • Level 2 Certificate in Customer Service
  • Level 2 Diploma in Customer Service
  • Level 3 Certificate in Customer Service
  • Level 3 Diploma in Customer Service
  • Level 4 Certificate in Customer Service
  • Level 4 Diploma in Customer Service
  • Level 5 Certificate in Customer Service
  • Level 5 Diploma in Customer Service
  • Level 6 Certificate in Customer Service
  • Level 6 Diploma in Customer Service
  • Level 7 Certificate in Customer Service
  • Level 7 Diploma in Customer Service

Requirements

To do this Customer Service Course, learners do not need any prior experience or qualification.

Career path

  • Customer Service Manager
  • Customer Service Assistant
  • Customer Service Advisor
  • Customer service agent

Questions and answers

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Certificates

Learndrive PDF Certificates on Customer Service

Digital certificate - Included

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, KYC, Retail, Business
Related searches: Business management courses, Management courses, Retail management courses, Online courses